Terms & Conditions

General Policy

• All items purchased from our website are eligible for exchange or return within 3 days from the date of purchase.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Sale items are final and cannot be exchanged or returned.
• Shipping costs for returns or exchanges are the customer's responsibility, unless the item was received defective or incorrect.

Exchange & Returns

• You may only exchange/return items because of defective or incorrect items.
• If you receive a defective or incorrect item, please contact our customer service within 3 days of receiving your order.
• Provide your order number, unboxing video and the reason for the exchange.
• Please contact us through email at cs.qannaofficial@gmail.com
• Once we receive your return, we will process your exchange and ship the new item to you as soon as possible.

Additional Notes

• Please ensure that the item is securely packaged to prevent damage during shipping.
• We recommend using a trackable shipping method to ensure that your return is received.
• We are not responsible for lost or stolen returns.

Contact Information

• For any questions or concerns regarding our exchange and returns policy, please contact our customer service at:
• Email: cs.qannaofficial@gmail.com