FAQ

• Do I need an account to order? Yes, creating an account allows for faster checkout, saved shipping information, and easier order tracking.
• How do I know if an item is in stock? Product availability is indicated on the product page. Items marked "In Stock" are ready to order.
• Can I modify my order after I've placed it? Once an order is placed, it's generally difficult to modify. Please contact our customer service immediately if you need to make changes.

Payment and Shipping

• What payment methods do you accept? We accept bank transfer, QRis, OVO, credit cards, debit cards, AlfaMart, akulaku and others.
• How long does it take for my order to ship? Our typical shipping time is 2-4 business days within Indonesia. International shipping times may vary.
• What are your shipping costs? Shipping costs are calculated based on the weight and destination of your order. You can see the estimated shipping cost during checkout.
• Do you offer international shipping? Yes, we offer international shipping to various countries, listed countries are shown in the shipping option. Please note that shipping costs and delivery times may vary.
• Can I track my order? Yes, you can track your order using the tracking number provided in your shipping confirmation email.

Returns and Exchanges

• What is your return policy? All item sales are final, we could only help return/exchanges for items that are defect or incorrect. We will cover the shipping costs for returning defective/incorrect items, please refer to our return policy in ‘T&C’ page.
• How do I return an item? Please contact our customer service for return instructions. You may be required to return the item at your own expense.
• Do you offer exchanges? Yes, we offer exchanges for items that are in stock. Please contact our customer service for more information.

Sizing and Fit

• How do I determine the correct size? We provide size charts for each product. Please refer to the chart and measure yourself according to the instructions.

Other Questions

• Can I cancel my order? You may be able to cancel your order if it hasn't been shipped yet. Please contact our customer service as soon as possible.
• Do you offer gift wrapping? Yes, we offer gift wrapping for an additional fee. Please contact us for further information.
• How can I contact customer service? You can contact our customer service through email at cs.qannaofficial@gmail.com.